Refund Policy

At THEORY, we're committed to delivering exceptional educational content and ensuring your satisfaction. We stand behind our products and want you to feel confident in your investment. This policy outlines when refunds are available and how to request them.

1. 14-Day Satisfaction Guarantee

We offer a 14-day money-back guarantee from your original purchase date. You're eligible for a full refund if:

  • You've accessed or completed less than 25% of the course content
  • You can articulate your reason for dissatisfaction (helps us improve our offerings)
  • This is your first refund request for this specific product
  • Your account remains in good standing with no violations of our Terms of Service

Important: The 14-day period begins from your purchase confirmation, not from when you first access the content.

2. How to Request Your Refund

Step 1: Contact our support team via:

Step 2: Include the following information:

  • Order/transaction number
  • Plan name and purchase date
  • Brief explanation of your dissatisfaction

Step 3: Our team will review your request and respond within 12-48 hours (Monday-Friday, excluding holidays).

3. Items Not Eligible for Refund

  • Promotional/discounted products (unless required by applicable consumer protection laws)
  • Third-party marketplace purchases (refunds must be requested through the original platform)
  • Gift purchases (recipient must request refund directly)
  • Completed courses where more than 25% of content has been accessed
  • Repeat refund requests for the same product from the same user

4. Processing Your Refund

Timeline: Approved refunds are processed within 1-2 business days and will appear on your original payment method within 7-14 business days (depending on your bank/card issuer).

Confirmation: You'll receive email confirmation when your refund is initiated, including a tracking reference number.

Access: Upon refund approval, your access to the course content will be immediately revoked.

5. Special Circumstances

Technical Issues: If you experience persistent technical problems that prevent you from accessing your content, please contact support immediately. We'll work to resolve the issue or provide a refund regardless of the 14-day window.

Billing Errors: Incorrect charges will be refunded promptly upon verification, regardless of this policy's standard terms.

6. Your Consumer Rights

This policy doesn't affect your statutory consumer rights under applicable law. In some jurisdictions, you may be entitled to additional protections or longer refund periods.

7. Questions or Disputes

If you're unsatisfied with our refund decision, please escalate your concern to our customer service manager at manager@theory.com. We're committed to finding fair solutions.

8. Policy Updates

We may update this refund policy to reflect changes in our services or legal requirements. Without prior notice.

Last updated: 13th June 2025

Have questions about this policy? We're here to help make your THEORY experience excellent.